• Tamaño de fuente:
  • A
  • A
  • A

Centro de Carreras

Robotices Field Service Engineer Cd Juarez

SOLICITAR ESTA POSICIÓN

Stäubli Robotics

Publicado en 3/11/2021

Ubicación

Ciudad Juarez, Chihuahua, Mexico

Descripción
  • Provide Stäubli customers with in-house or on-site repair, troubleshooting, maintenance and programming services for Stäubli robots on an emergency or 24/7 basis.
  • Manning customer service hotline
  • Discuss, diagnose & repair of robot systems
  • Document Stäubli robot and related equipment performance and report results for the purpose of troubleshooting, repairing, and restarting the system.
  • Coordinate activities, update status and availability with Local Manager.
  • Completion of detailed Field Service reports for each customer call and documentation of service interventions in CRM database.
  • Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction and proper billing.
  • Communicate frequently with customer to ensure that all expectations are being met.
  • Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty.
Principales tareas y responsabilidades
  • Provide Stäubli customers with in-house or on-site repair, troubleshooting, maintenance and programming services for Stäubli robots on an emergency or 24/7 basis.
  • Manning customer service hotline
  • Discuss, diagnose & repair of robot systems
  • Document Stäubli robot and related equipment performance and report results for the purpose of troubleshooting, repairing, and restarting the system.
  • Coordinate activities, update status and availability with Local Manager.
  • Completion of detailed Field Service reports for each customer call and documentation of service interventions in CRM database.
  • Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction and proper billing.
  • Communicate frequently with customer to ensure that all expectations are being met.
  • Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty.
Habilidades Mínimas y Habilidades
  • Electrical / Mechanical troubleshooting, teardown and repair experience
  • Structure text programming languages
  • Valid driver’s license with good driving record
  • Valid passport or capability to get a passport
  • Willing and able to undertake travel up to 50-75% of the time.
  • Training may require international travel
Educación y experiencia mínima
  • Candidate must have an Associate degree in Mechatronics or equivalent experience.
  • Minimum of three years automation and / or technical service experience preferred.

SOLICITAR ESTA POSICIÓN